NetStar-1

Help Desk

NetStar-1 provides exceptional end-user support through the application of Information Technology Infrastructure Library (ITIL) best practices for Help Desk Services. Our proven approach, used successfully at multiple Federal agency locations, assists users through the use of a wide variety of software and hardware in support of complex, mission-critical IT systems. We partner with our government clients to provide support in the operation of sophisticated and complex IT systems for an increasingly-demanding user community.

NetStar-1’s Help Desk services are designed to provide rapid, reliable support that’s matched to the required level of service. We bring the knowledge, experience and tools needed to achieve positive change and align your agency’s business and IT strategies to meet the ongoing goals of the organization. We can also align these goals with the overarching requirements established by the President’s Management Agenda (PMA) and associated Federal Lines of Business (LOB).

Our approach is based on the ITIL best-practices for Help Desk and Service Desk management. This approach focuses on increasing accessibility through a single point of contact, improving customer service and creating faster turnaround of user issues and requests.

Why Choose NetStar-1?

• Improve accuracy and speed of responsiveness
• Develop and document extensive “dashboard”-based metrics reporting
• Enjoy reduced impact or disruption to business or operations Improve overall customer service and satisfaction
• Enhance focus on process improvement
• On-Call/On-Site Support Services
• Identify and predict trends using pro-active problem management
• Manage compliance with service level requirements and agreements Integrate operations with seamless consolidation and transition processes

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