NetStar-1ITIL Operations
NetStar-1’sInformation Technology Infrastructure Library (ITIL) capability is proven, and we apply the lessons we’ve learned in each new engagement to ensure internal growth and maintain complete client satisfaction. ITIL is one of the most widely accepted approaches to IT service management in the world, providing a cohesive set of best practices. NetStar‑1 has adapted these proven processes for planning and implementing IT infrastructure in the Federal Government.
Through structured planning and implementation, our ITIL-based solutions have resulted in documented cost savings and increased performance for our clients. We provide a complete transformation to a service center model resulting in increased capability, capacity, and performance. NetStar-1 aligns our ITIL implementations with our clients’ business models. Our ultimate goal is for IT infrastructure to operate effectively in support of our client’s overall mission. When IT services effectively support the business mission, stakeholder satisfaction is high, and productivity is maximized throughout the enterprise.
Why Choose NetStar-1?
NetStar-1 is one of a few U.S. organizations to gain ISO 20000 certification with integrated ITIL best practices.Our ITIL best practice approach allows us to focus on complete client satisfaction, enabling our clients to turn to us with confidence. NetStar-1 has a trained and experienced staff with industry-recognized certifications in ITIL operational support. Our implementation teams are certified from the Foundation level through Manager/Expert in both ITIL versions 2 and 3.
The benefits we bring to your IT operations include:
- Proven cost savings through rigorous process definition.
- Plans and programs focused on service delivery.
- Low risk operational transition.
- Successful audit experience resulting in ISO 20000 certification for us and the client organization.
- Continual service improvement and increased overall stakeholder satisfaction.
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NetStar-1 Solutions
- ITIL Strategy
- Service Design
- Service Transition and Training
- Service Operations
- Incident and Problem Management
- Configuration and Change Management
- Release Management
- Capacity and Availability Planning
- Security Management
- Service Level Monitoring
- Financial Analysis
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